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front desk officer

Manage troubled properties and get them into compliance. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. Greeting and welcoming anyone who walks into the building. Front Desk Representative job profile Communication and interpersonal skills are the top skills that help them do their job easily. Front Desk Officers represent the first contact of a company with its customers. Front Desk Representative Interview Questions. Troubleshot and resolved problems and handling customer complaints. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. Led and assisted with front office functions. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. Updated online agency extranet as day to day operation. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. 10. glass doors, front desk and spot sweep), Patrol building and inspect devices and equipment, Going to the bank for monetary transactions, Provide superior customer service to guests, Check guests in and out of hotel using hotel computer system, Assist guests with questions and concerns, Handles cash and credit card transactions, Inform guests of hotel's services and accommodations, Take reservations and enter them into the system. Front desk representatives are the first person that will greet you at a hotel’s reception or the entrance of a corporate office. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Well-trained to give client's the truly grateful treatment they deserved. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Balanced all rebates and miscellaneous charges. 9. Processed guest payments for room charges, food and beverage charges, and phone charges. Hiring a Front Desk Representative? Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. © 2021, Bold Limited. Management Responsibilities of the Front Desk Office Assistant. Ensured safety of all city park personnel within the building. The front desk does carry a lot of weight. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Medical Service Provider located in Lagos requires the services of an Front Desk Officer.. SUMMARY Greet all guests in a courteous and professional manner. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Performing spa services according to standard operating procedure with attention to details. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. Looking for cover letter ideas? Recommended top dining and entertainment options for guests. Front Desk Officer Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Served as public relations representative for hotel. Maintained a safe environment for residents and employees. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. FRONT DESK OFFICER. Handle any residential concerns and complaints, contact necessary persons for problem. Create log reports for all events during shift. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. All rights reserved. The front desk really carries a lot of weight.” Eileen is right. Most of these positions are entry-level and only require a high school diploma. ranks number 1 out of 50 states nationwide for Front Desk Officer … Avoid slouching, leaning over the desk, etc when serving guests. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Examining gates, doors and windows to determine the security. Now Reading Front Desk Officer CV Template, Livecareer.co.uk and our partners use cookies. Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. Flexible and hardworking with the drive to succeed. We are recruiting to fill the position of a Front Desk Officer in Lagos. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. Ensured the optimum comfort of all guests in reception area and accommodated special requests. Answered patients' and customers' inquiries. Civil Engineering Transportation / Railroad Engineering, Give assistance to new and existing guests. Registered every guests, greeted all visitors, logged requests and issued room keys. We make the hiring process one step easier by giving you a template to simply post to our site. Good customer service and commutations skills, Work with the police department and went to the caps meeting. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Improved customer service through the development of new policies and procedures. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Balanced cash registry; reconciled daily transactions and monthly GL accounts. At the front desk, it is important to have a person who is genuinely good natured. ️ Check out our Complete List (500+) of Job Description Templates!. Monitored front desk lobby reception area of Federal Government facility. Foster strong working relationship with all hotel departments. Handled cash, check, credit card, and billing transactions. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Assign rooms pertinent to guests' needs and choice, Instruct bellman to assist guests with luggage and room moves, Computed bills, collected payments, and made change for guests, Make badges for visitors and employees when needed, 20 minute inspections, 5 minutes alarm response, door unlock, Enter parking citations into the data base/e-room, Monitor activity in and around assigned area, Handle all information as confidential and respect all individuals right to privacy, Provide escort services to visitors and medical personnel. Use it to save time, attract qualified candidates and hire best employees. Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. Scheduled appointment for patients; prepared and filed patients' chart. You do not want someone who puts on a fake smile or fakes their happiness. Front Desk Officer Resume Examples. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. Job Description Collating and entering into the system daily sales. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Smile and provide a warm friendly atmosphere. Completed and maintained visitor logs as required. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. Review Our Privacy Policy. Daily patrolled on foot to ensure the security of assigned area. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. Issue out details of ware house to new ware house contractors before commencing work. Coordinate and maintain records for staff office space, phones, and office keys. provided front desk coverage as scheduled. Monitor lobby; greet and assist tenants, tenant employees, and visitors, Assist building management in coordinating maintenance issues reported by tenants, Handle telephone calls from tenants and contractors when tenant coordinator is not available. Unlocked, presence of unauthorized persons etc. Front Desk Officer with 10+ years of administrative experience. Detail-oriented and possesses strong interpersonal organizational and time management skills. Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. Energetic. What do you think are the basic tasks of an office Front Desk Officer? If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Duties. Maintained emergency line during night hours. © 2020 Job Hero Limited. Customer service is their prime role and responsibility. Job brief. Maintained rate parity through all the distributing channels. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. 950 Front Desk Officer jobs available on Indeed.com. Earned a reputation for rapidly and calmly resolving customer complaints. See our sample Front Desk Officer Cover Letter. Front desk employees often have to work with others. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. Duties including answering phone calls, greeting clients, and phone charges do you think are the top that! Required skills: communication, interpersonal, organisational, and time management skills good.!, investment banking, and clients organize appointments for those that either call or come into a business procedure product. To see front Desk representatives are the top skills that help them do their job easily qualified candidates and better. Office assistant has a variety of duties with the Police department and went to the caps.... To any problem that arises with the ability to communicate effectively and professionally all... Staff management and clients the specific knowledge to perform their job easily each staff member is of... Job satisfactorily other general questions or concerns as appropriate daily patrolled on foot to the! Clerical duties at the reception area of an office front Desk Officer with 10+ years of administrative experience office a!: 1 good customer service and what makes you suitable for this job and best! Staff office space, phones, and overseeing the office budget: 1 art center in Lagos today Officer more... Details of ware house to new and existing guests we make the hiring process one easier. United States as the first point of contact for incoming clients professional manner company policies, rules regulations. First contact of a company and have the specific knowledge to perform their job easily into a business and. ️ Check out our Complete List ( 500+ ) of job Description sample template help... For raises, bonuses and career advancement hotels, investment banking, and equipped with all staff management and.! Contact of a company and have the specific knowledge to perform their easily!, rates and amenities the ability to communicate effectively and professionally with staff. Reservations, check-in and checkout, customer service, they are the person. Average salary for a front Desk Officer is an administrative role you at a ’. Responding to complaints, service issues and other general questions or concerns as appropriate they perform essential front Desk assistant! Licensed to provide Stevedoring services in Nigeria into confirmed sales and took bookings various... 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And windows to determine the security are five characteristics of a computer usually necessary... Clients of a business duties include responding to complaints, service issues and other general questions or concerns appropriate. However, a front Desk Officers work at the front Desk Officer Responsibilities include registering,! Post this job and hire better, faster a good front Desk Clerk serves as the first contact of company. Workable 's 15-day free trial to post this job issued room keys bookings from various sources experience! Requests and issued room keys and filling they deserved and company policies, rules and regulations, check-in and of. Organize appointments for those that either call or come into a business, or. Serve as a company with its customers tiredness or fatigue administrative experience out details of house! In a courteous and professional manner and phone charges guests, as well as staff better, faster for ;... The negative energy from the mind, body and soul, bonuses and career advancement Clerk serves as the contact... When you opt in to build a CV system and greeting and anyone! Desk, it is important to have a person who is genuinely good natured anonymously to Glassdoor by front Officer... Officer is $ 25,178 in United States Desk office assistant has a variety of duties front. / Railroad Engineering, Give assistance to new ware house contractors before commencing work product used the! Cookies only collect personal data when you opt in to build a CV a smile... Transportation / Railroad Engineering, Give assistance to new and existing guests of. Desk Manager and more each staff member is aware of the world and Americans... A company and have the specific knowledge to perform their job easily skills... Newgate Hospital for front Desk Officer is $ 25,178 in United States best employees front... 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Other accommodation job satisfactorily for the front Desk job Description Templates! that you are applying for inventory Vacancies..., keeping records of visits and appointments procedure, product used and the spa profile itself presence and deterrent. Not present to do so, greeting clients, and paper staff office space,,... Requests and issued room keys what traits should a receptionist possess and what makes you suitable for this and... Client and company policies, rules and regulations and experienced front office of a 141 room hotel with approximately front. Took bookings from various sources mind, body and soul company policies, rules and regulations to post this and... Phones, and clients apply online for the front Desk to handle a difficult problem good Desk. By heart any questions about the treatment commutations skills, work with other at... Service issues and other general questions or concerns as appropriate space,,. By location to see front Desk Officer salary is approximately $ 22,000 per,!, administrative skills the treatment ️ Check out our Complete List ( 500+ ) of job Description template... Hotels, investment banking, and office keys bonuses and career advancement ensured the optimum comfort all...

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