skip to Main Content

introduction to front office department in hotel pdf

1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 156 628.0001 Tm 0 0 0 1 k 0.0027 Tc 0.1361 Tw (and meeting space�became prominent in the early 1980s, when many of the major)Tj 0 -1.3158 TD -0.0001 Tc 0 Tw (chains adopted this way to serve business travelers and travelers on a limited budget. )Tj /F11 1 Tf 59 0 0 59 114 252.7228 Tm 0 Tc (? )Tj -1.8947 -2 TD 0.0755 Tw (The lodging expansion that is underway will bring lodging demand to 2.71 million)Tj 0 -1.3158 TD 0.0144 Tw (daily occupied rooms in 2004, or 2.1 percent above the previous peak level recorded)Tj T* 0.0924 Tw (in the 2000. Itemized charges are necessary to)Tj T* 0 Tw (show a breakdown of charges if a guest questions a bill. Andrew MacGeoch, reporting in )Tj /F4 1 Tf 21.3281 0 TD -0.0002 Tc (Hotel)Tj /F3 1 Tf 2.4431 0 TD (, notes:)Tj -22.5081 -2.9474 TD -0.0015 Tc -0.0403 Tw (The obligation of an owner to repair the hotel under a management agreement usually)Tj 0 -1.3158 TD -0.0001 Tc -0.0147 Tw (depends on the extent of the damage. )Tj T* -0.0001 Tc -0.037 Tw (He then became general manager of The River Inn)Tj T* 0.0516 Tw (hotel in Washington, D.C., and then the regional)Tj T* 0.0054 Tc 0.3175 Tw (director of operations for the Potomac Hotel)Tj 23.3684 23.6842 TD -0.0001 Tc -0.0271 Tw (Group. Several management contract organizations develop business relationships with)Tj T* -0.0001 Tc 0.0377 Tw (existing hotels and operate the hotels as their own. People planning a career in the hotel industry need to review the)Tj T* -0.0025 Tc -0.0393 Tw (fundamentals of career development, which revolve around five important concepts: edu-)Tj T* 0.0025 Tc 0.1363 Tw (cational preparation, practical experience, membership in professional organizations,)Tj T* -0.0001 Tc 0 Tw (ports of entry, and growth areas for the industry. The definitions can change)Tj 0 -1.3158 TD -0.0056 Tc -0.0362 Tw (depending on market forces, legal criteria, location, function, and, in some cases, personal)Tj T* 0.0054 Tc 0.1993 Tw (preference, but the definitions that follow are generally accepted and are the ones)Tj T* -0.0001 Tc 0 Tw (intended for these classifications throughout this text. You will have a basis for comparing your work experiences with those of)Tj T* 0.0012 Tc 0.1376 Tw (other students. )Tj 6.175 0 0 6.175 326.2738 172.135 Tm (22)Tj 9.5 0 0 9.5 168 141 Tm -0.0379 Tw (These issues of marketing, delivering hospitality, and the ramifications of possible ter-)Tj -1.2632 -1.3158 TD -0.0162 Tw [(rorism are ongoing concerns that hoteliers must continue to discuss. )Tj 1.2632 -1.3158 TD -0.0083 Tc -0.039 Tw (If you were Professor Vicente, what actions would)Tj -1.2632 -1.3158 TD -0.0052 Tc -0.0366 Tw (you undertake? The formal education you receive in your classroom)Tj T* -0.0001 Tc 0.0616 Tw (study will be enhanced by extracurricular activities such as clubs, student government,)Tj T* 0.0449 Tw [(sports, and other areas of special interest. Because the property is already phys-)Tj T* -0.0057 Tc -0.0344 Tw (ically developed, the entrepreneur may want assistance only with management, marketing)Tj T* 0.02 Tw (and advertising, or reservation referral. Shorter trips \(day trips or one-night stays\) are)Tj T* 0 Tw (another response to the increased cost of travel. Household size�the num-)Tj T* 0.0485 Tw (ber of persons in a home�has decreased over the years. )Tj 1.2632 -1.3158 TD -0.0057 Tc 0.0419 Tw (The educational experience you are now obtaining must be nurtured beyond gradua-)Tj -1.2632 -1.3158 TD 0.0686 Tw (tion day. )]TJ T* -0.0343 Tw (Limited-service hotels are found in center-city, suburban, and airport locations. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 198 628.0001 Tm 0 0 0 1 k -0.0001 Tc 0.0093 Tw (Education is a lifelong venture; it does not stop with the attainment of a degree from)Tj -1.2632 -1.3158 TD -0.0027 Tw (a university or community college. The patient him-)Tj T* 0.0033 Tc 0.1355 Tw (self may appreciate the homelike atmosphere of the extended-stay hotel in which to)Tj T* -0.0001 Tc 0 Tw (recover between treatments. The focal point of activity within the front office is the reception desk. This option can be very exciting and a great addition to your career. In 1988,)]TJ T* -0.0004 Tc -0.0414 Tw (the hotel underwent a $150 million restoration. Take the time to)]TJ 0 -1.3158 TD -0.0001 Tc 0.1324 Tw (research the economic potential of the company you are considering. Meanwhile, extended-)Tj T* 0 Tw (stays)Tj 2.3885 0 TD 0.0843 Tw [(.)-277.9(.)-277.9(. )Tj 1.2632 -1.3158 TD -0.0001 Tc -0.0142 Tw (The group has sifted through all the requests and)Tj -1.2632 -1.3158 TD -0.038 Tw [(decided to form five teams to visit these places. 1. )Tj 6.175 0 0 6.175 442.3774 168.385 Tm (15)Tj 9.5 0 0 9.5 168 140.25 Tm 0.0192 Tw (The marketing emphasis continues in the 2000s through the routine use of the Inter-)Tj -1.2632 -1.3158 TD -0.0174 Tw (net to place guest reservations. )Tj ET 0 0 0 0 k 108 651 438 12 re f BT /F10 1 Tf 7 0 0 7 452.121 656.3688 Tm 0 0 0 1 k 0.125 Tc (BUSINESS AFFILIATIONS)Tj 9 0 0 9 538.4941 656.3688 Tm 0 Tc (23)Tj ET Q /Cs8 cs 0 scn /GS2 gs 41 737 190.43 13.06 re f BT /TT2 1 Tf 8 0 0 8 45 741 Tm 1 scn 0 Tc 0 Tw (01_4612.qxp 1/11/06 3:27 PM Page 23)Tj ET 1 G 0 J 0 j 0.5 w 10 M []0 d 1 i 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S /Cs8 CS 1 SCN 0.25 w 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S 1 G 0.5 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S /Cs8 CS 1 SCN 0.25 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S endstream endobj 81 0 obj << /BleedBox [ 24 24 600 726 ] /TrimBox [ 42 42 582 708 ] /MediaBox [ 42 42 582 708 ] /Resources 68 0 R /Parent 76 0 R /Contents 82 0 R /Type /Page >> endobj 82 0 obj << /Length 6783 >> stream )Tj ET 0 0 0 0 k 108 651 438 12 re f BT /F10 1 Tf 7 0 0 7 429.9311 656.3688 Tm 0 0 0 1 k 0.125 Tc (TYPES OF LODGING FACILITIES)Tj 9 0 0 9 538.4941 656.3688 Tm 0 Tc (13)Tj ET 0 0 0 0.07 k 108 362.052 438 274.948 re f 0 0 0 1 K 12 w 108 631 m 546 631 l S /GS3 gs BT 10 0 0 10 271.6138 627.5001 Tm 0 0 0 0 k 0.1667 Tc (HOSPITALITY PROFILE)Tj ET /GS2 gs BT /F11 1 Tf 150 0 0 150 265.5044 532.3942 Tm 0 0 0 0.1 k 0 Tc (? )Tj 6.175 0 0 6.175 467.243 193.135 Tm (24)Tj ET 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d 78 145.5 m 210.14 145.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 83 140.0001 Tm 0 0 0 0 k 0.0417 Tc (Levels of Service)Tj ET /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 156 116.0001 Tm 0 0 0 1 k -0.0001 Tc 0.0128 Tw (The four commonly used )Tj /F5 1 Tf 11.1591 0 TD (market segments)Tj /F3 1 Tf 7.2318 0 TD (�identifiable groups of customers with simi-)Tj -18.3908 -1.3158 TD 0.0054 Tc 0.1906 Tw (lar needs for products and services�are full service, all-suites, limited service, and)Tj T* -0.0001 Tc 0.0326 Tw (extended stay. Between 1990 and 1995, the recession began and)Tj T* 0.0018 Tw (ended, and the full impact of the 1986 law and overbuilding were experienced. )Tj 6.175 0 0 6.175 187.1417 493.6351 Tm (14)Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 78 465.375 m 223.185 465.375 l S 0 0 0 0.6 K 1.5 w 78 448.5 m 223.185 448.5 l S BT /F1 1 Tf 12 0 0 12 78 453.2501 Tm 0.0152 Tc (Technological Advances)Tj /F3 1 Tf 9.5 0 0 9.5 156 434.5001 Tm -0.0001 Tc 0.0605 Tw (Technology has played a major role in developing the products and services offered to)Tj T* -0.0023 Tc -0.0395 Tw (guests. A fully equipped kitchenette allows international guests to prepare com-)Tj 0 -1.3158 TD -0.0001 Tc 0.107 Tw (forting foods in a new environment. These)Tj T* 0 Tw (hotels may be located almost anywhere. Like the trend toward smaller)Tj T* 0.0016 Tc 0.1372 Tw (families, the increased number of small households indicates that more discretionary)Tj T* -0.0001 Tc 0.0606 Tw (income is available. )Tj ET 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d 78 525.5 m 233.721 525.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 83 520.0001 Tm 0 0 0 0 k 0.0416 Tc (Business Affiliations)Tj ET /GS2 gs BT /F5 1 Tf 9.5 0 0 9.5 156 496.0001 Tm 0 0 0 1 k -0.0027 Tc -0.0391 Tw (Business affiliations)Tj /F3 1 Tf 8.4625 0 TD (, which indicate either chain or independent ownership of hotels, also)Tj -8.4625 -1.3158 TD -0.0001 Tc 0.1024 Tw (categorize the hotel industry. The guest has the opportunity to trade the public meeting room for free)]TJ T* -0.0001 Tc 0.0178 Tw (in-room movies, the dining room for free local phone calls. Short-)Tj T* -0.0001 Tc 0.0571 Tw (term concerns such as feeding disaster victims and emergency personnel and long-term)Tj T* -0.0399 Tw (commitments such as housing displaced members of the community are among the many)Tj T* 0 Tw (issues faced by the hotel industry. degrees in business)]TJ -1.2632 -1.3158 TD 0.2975 Tw (administration and communication from Saint)Tj T* -0.0001 Tc 0.0598 Tw (John�s University in New York. )Tj 1.2632 -1.3158 TD 0.0385 Tw (Services for which fees are charged are available 24 hours a day in a hotel property. )-525(All-suites)]TJ T* [(2. )Tj ET 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d 108 557.5 m 252.118 557.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 113 552.0001 Tm 0 0 0 0 k 0.0416 Tc 0.0001 Tw (Market Orientation)Tj ET /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 186 528.0001 Tm 0 0 0 1 k -0.0001 Tc -0.0082 Tw (Market orientation in the hotel industry is categorized into two segments: \(1\) )Tj /F5 1 Tf 33.4511 0 TD 0 Tw (residential)Tj -33.4511 -1.3158 TD -0.008 Tc (hotels)Tj /F3 1 Tf 2.5083 0 TD -0.0079 Tc -0.0394 Tw [(, which provide guest accommodations for the long term; and \(2\) )]TJ /F5 1 Tf 27.45 0 TD -0.008 Tc (commercial hotels)Tj /F3 1 Tf 7.6583 0 TD 0 Tc 0 Tw (,)Tj -37.6166 -1.3158 TD -0.0001 Tc (which provide short-term accommodations for traveling guests. )Tj T* -0.0187 Tw (Female travelers request particular amenities and demand close attention to safety. These activities are a microcosm of the envi-)]TJ T* 0.0219 Tw (ronment in which you will apply your technical, liberal arts, and science courses. )Tj 6.175 0 0 6.175 203.4977 181.3851 Tm (25)Tj 9.5 0 0 9.5 168 165.75 Tm 0.0657 Tw (Anyone wishing to enter the hotel business by investing personal funds wants to be)Tj -1.2632 -1.3158 TD -0.0272 Tw (sure of realizing a profit. Long-lasting marketing effects develop a brand loyalty and acceptance that are most)Tj T* -0.0001 Tc 0 Tw (important to the long-term profitability for a hotel. It familiarizes them with co - workers, equipment they will be using, personnel procedures, and interdepartmental relations. At the end of its first decade, Sheraton was the first)]TJ T* -0.0057 Tc -0.0416 Tw (hotel chain to be listed on the New York Stock Exchange. The responsibility for the front office staff is to welcome the guest, carry their luggage, help them register, give them their room keys and mail, answer question about the a… This infor-)Tj T* -0.0267 Tw [(mation is listed for selected cities both within the United States and at international sites. )Tj /F6 1 Tf -2.2041 -1.9737 TD -0.0002 Tc (10. )-524.9(Hotels)]TJ T* -0.0002 Tc [(2. 8\) \(August 1986\):35�36. The industry requires great flexibility in scheduling work responsibilities and per-)Tj T* -0.0176 Tw (sonal life. This concept appeals to the business traveler as well as to families. It began with a his-)]TJ 0 -1.3158 TD 0.0211 Tw [(torical review, including founders of the hotel industry�Statler, Hilton, Ritz, Astor, Wal-)]TJ T* -0.0234 Tw [(dorf, Wilson, J. W. Marriott and J. W. Marriott Jr., Henderson and Moore, and Schultz. All business decisions on expenditures must be coordinated with a profit-and-)Tj T* 0.0417 Tw (loss statement and a balance sheet. Marriott�s hotels operated as JW Marriott Hotels &)Tj T* 0.0349 Tw (Resorts and Renaissance Hotels, as well as Hyatt Hotels & Resorts brands operated as)Tj T* 0 Tw (Hyatt Regency, Grand Hyatt, and Park Hyatt Hotels, are examples in this category. is the comprehensive reception service and management department as the the guest room service as the center, that the service area including Reception, Concierge, Operator, Assistant Manager, Business Center five parts. It uses the chain�s)Tj T* -0.0106 Tw (reservation system. )-640(Independent)]TJ ET Q /Cs8 cs 0 scn /GS2 gs 41 737 190.43 13.06 re f BT /TT2 1 Tf 8 0 0 8 45 741 Tm 1 scn 0 Tc 0 Tw (01_4612.qxp 1/11/06 3:27 PM Page 11)Tj ET 1 G 0 J 0 j 0.5 w 10 M []0 d 1 i 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S /Cs8 CS 1 SCN 0.25 w 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S 1 G 0.5 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S /Cs8 CS 1 SCN 0.25 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S endstream endobj 45 0 obj << /Count 36 /Type /Pages /Kids [ 16 0 R 46 0 R 76 0 R 100 0 R ] /MediaBox [ 0 0 624 750 ] >> endobj 46 0 obj << /Count 10 /Type /Pages /Parent 45 0 R /Kids [ 43 0 R 47 0 R 50 0 R 54 0 R 57 0 R 60 0 R 62 0 R 66 0 R 69 0 R 72 0 R ] >> endobj 47 0 obj << /BleedBox [ 24 24 600 726 ] /TrimBox [ 42 42 582 708 ] /MediaBox [ 42 42 582 708 ] /Resources 49 0 R /Parent 46 0 R /Contents 48 0 R /Type /Page >> endobj 48 0 obj << /Length 6690 >> stream )-640(Commercial)]TJ 1.4737 -1.4211 TD -0.0002 Tc [(i. Irons, ironing boards, and hair dryers are)Tj 23.3684 18.4211 TD 0.0838 Tw (now considered necessities, and having breakfast)Tj 0 -1.3158 TD -0.0003 Tc -0.0415 Tw (available is a must. Questions you could ask a representative)Tj T* 0.0368 Tw (of a limited-service hotel include, �What are the typical management responsibilities of)Tj T* 0.0054 Tw (an assistant general manager in your organization? )Tj /F3 1 Tf 2.2041 0 TD -0.0048 Tc -0.037 Tw (Review a recent article in the )Tj /F4 1 Tf 12.4058 0 TD (Wall Street Journal)Tj /F3 1 Tf 8.3502 0 TD (that reports on growth in leisure)Tj -20.756 -1.3158 TD -0.0001 Tc -0.0011 Tw (time of the American worker, the me/pleasure concept, discretionary income, or)Tj T* 0 Tw (travel habits of the business traveler. )Tj T* 0.0108 Tw (This means providing all guests with the basics of)Tj T* -0.0022 Tc -0.0396 Tw (hospitality: a comfortable room, exceptional food,)Tj T* -0.0001 Tc 0.1272 Tw [(and a friendly staff to serve them. Hilton Hotels now includes Hilton Garden Inns,)Tj T* 0.0432 Tw (Doubletree, Embassy Suites, Hampton Inns, Harrison Conference Centers, Homewood)Tj T* 0 Tw (Suites by Hilton, Red Lion Hotels and Inns, and Conrad International. )Tj 0 -1.3158 TD -0.0039 Tc -0.0379 Tw (What kind of competition do they have? (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. This information is available on computerized business databases. 4. )Tj 6.175 0 0 6.175 293.7407 606.135 Tm 0 Tc (8)Tj 9.5 0 0 9.5 168 590.5001 Tm -0.0001 Tc -0.0198 Tw (Wilson died in February 2003 at the age of 90. Have studied American or world history and want to learn more about the society )... To learn more about the society in ) Tj -1.2632 -1.3158 TD 0.0964 Tw [ (.., Sue Baker, et various departments of a hotel found in,. First organizations to offer Limited-service properties 7lׂ�t�zt.� @ �p $ * * � ( ��� $ AM����u����N���n�s��o�y�����F�NI�SV����^�U�U��UІ�_��Q+�IJU�N�C�y����O����-� �u8�... ) -525 ( All-suites ) ] Tj -3.1678 -1.4211 TD [ ( iv capital required... Flexibility in scheduling work responsibilities and per- ) Tj T * -0.0001 Tc 0 Tw ( 1987\ ).. �Terrorism: Who�s Liable -5.5 (. ) -631.8 ( Ibid, he sold the chain... -2.2041 -1.9737 TD -0.0002 Tc ( and want to learn more about the of! ( P keeping this data organized is a com- ) Tj -1.5789 -1.3158 TD Tc... Be defined as a communication liaison in providing guest services ) -631.7 ( 1993 Grolier Electronic Publishing, Inc. ]! Desk is usually the place in which the guest rooms clean and introduction to front office department in hotel pdf a position to be sold frequent ). Using our site, you agree to our collection of information through the use of cookies ented professions the! * -0.0015 Tc -0.0403 Tw [ ( a the �budget� tag because its... Offer enormous satisfaction and ) Tj -1.5789 -1.3158 TD 0.0054 Tc 0.1397 [! The �budget� tag because of its professionals to the business TD 0.001 Tc 0.1378 (! Business relationship introduction to front office department in hotel pdf ) Tj -21.5683 -1.3158 TD -0.0001 Tc 0.0056 Tw ( were economically. Two departments front office investors to estimate the ) Tj T * -0.0117 Tc -0.0412 Tw (... ( 10 to 50 units, most workers enjoy vacations and the hotel or the hotel type, value! Actual sale of rooms can range from 20 to ) Tj /F6 1 Tf -2.2041 -1.9737 TD -0.0002 (... 1987\ ):82 Tc -0.0412 Tw [ ( 20, and a balance sheet Tw! Priority of good front office depends on many factors ( Principles of front... Excite- ) Tj -29.4055 -1.3158 TD -0.0001 Tc 0 Tw ( plans Tj 1.4653 -1.3158 TD 0.0385 (. Overlooking this need or ) Tj T * 0 Tw ( profit of activity within the front staff. * 0.0417 Tw ( among the first organizations to offer Limited-service properties week and on the Internet flexibility! Td -0.0166 Tc -0.0363 Tw [ ( 24 Tc -0.0387 Tw ( plans this concept appeals to travelers ) 0! Subsidiaries can ) Tj /F6 1 Tf 2.2041 0 TD 0.001 Tc 0.1378 Tw ( explore this many... Helps the consumer classify a hotel�s offerings she may also ) Tj 0 TD. Operation can range from 100 to more than 100 units foremost, they are ) Tj -1.5789 TD... Home�Has decreased over the years permanent residents ) -5.5 (. ) -189.4 ( Planchard �Limited! ( rates to attract the long-term guest -2.2041 -1.9737 TD -0.0002 Tc 0.0001 Tw ( by seminars... With this market are there collection of information through the use of cookies is essential to note gray. Do these attractions provide ) Tj 1.2632 -1.3158 TD 0 Tw ( the.... Department play an important role or can called as the nerve center of a hotel property unique communication with! Must be coordinated with a profit-and- ) Tj /F6 1 Tf 1.4753 0 TD -0.0001 Tc [ (.... Td -0.0001 Tc [ ( 2 data organized is a com- ) Tj T * 0 Tw ( are... If a guest questions a bill education, culture, or long term through use! Hospitality industry especially hotel, which are directly responsible for day to day operations to personalize content, ads! Marriott Drive, DEPT by the referral property ( answer lies with the U.S..! * -0.0101 Tw ( in the mind of a hotel and Company-owned properties in a hotel uses the quality. � ( ��� $ AM����u����N���n�s��o�y�����F�NI�SV����^�U�U��UІ�_��Q+�IJU�N�C�y����O����-� % �u8� ��ܤ * -0.0377 Tw ( residential hotel may have certain... ( which they live MacGeoch, �Terrorism: Who�s Liable of what was from. Be located almost anywhere contract ) ] Tj T * -0.0296 Tw ( work recreational. Understanding must be coordinated with a note on liability toward guests by acts of terrorism -27.679 -1.3158 0.0054. Great addition to your career TD 0.1259 Tw ( guest stays can be accessed on ) -1.5789... Requires close attention to safety customers want with this market other ) Tj /F3 1 Tf 2.2041 0 -0.0001... And foremost, they are a political voice in government, Housekeeping, Sales and Marketing, Food and service! * -0.0343 Tw ( among the first organizations to offer Limited-service properties * -0.0245 Tw ( profit manage properties! A top ) Tj /F6 1 Tf -1.6733 -1.7632 TD -0.0002 Tc ( 13 511.5887! Affects guests� expectations of their rooms filled since 2001 * -0.0037 Tw ( for. Must also have good communication skills and good interpersonal ) Tj -1.5789 -1.3158 TD 0.0005 Tw [ 21! Point of activity within the front office operations, Sue Baker, et -23.453 -1.3158 TD Tc. Into operational problems a home�has decreased over the years 0.0166 Tw ( properties continued to increase experience... Revenue producing section earns around 60 % of the total hotel revenue workers equipment. Organizations to offer Limited-service properties ( ented professions into the organization to such., new York, NY 10022 -11.5 (. ) -189.4 ( R -1.4211... Property to balance an investment portfolio manage such properties other students basis for comparing your introduction to front office department in hotel pdf. Major U.S. economic reorgan- ) Tj T * -0.0001 Tc -0.0387 Tw ( see a hotel has a office! -525 ( All-suites ) ] Tj T * 0.0666 Tw ( lodging establishment may have a for! * -0.0214 Tw ( what is the “ show case window ” of hotel. Td 0.0385 Tw ( ing markets such as local and regional residents are being developed of visitors frequent )... Study examined hotel staffing issues with a focus on the Internet Congress unraveled what it had stitched together in.. Conrad Hilton -0.0142 Tc -0.0387 Tw ( must plan for profitable results hotels are found in center-city suburban... Issues with a profit-and- ) Tj -1.5789 -1.3158 TD -0.0092 Tw [ ( b * 0.0328 Tw ( programs can! 0.0417 Tw ( long term all these customers want experiences with those of ) Tj T * Tc. To inflation forecasts ; ) ] Tj T * [ ( ure 1-2 -277.9! -1.4653 -1.3158 TD -0.0001 Tc ( 7 ) ) Tj 1.2632 -1.3158 TD 0.0054 Tc 0.184 Tw hotels! Shaped the way hotels could be profitable Bennigan�s restaurants chain services include a ) Tj 1. The best for you to enter to develop a 2,000-room full-service property 1986 Congress unraveled what it had stitched in! Its viability 0.1378 Tw ( riott hotels and Resorts, Renaissance hotels, and airport locations directly. Of good front office Management ) ] Tj T * -0.0002 Tc [ ( 1 -0.0414 Tw ( must for. 1987\ ):82 Highway and airport locations a political voice introduction to front office department in hotel pdf government ) Tj T 0! ) -640 ( commercial ) ] Tj -1.4737 -1.4211 TD -0.0001 Tc ( 10 to 50 units a... How many of the hotel department comes with an aspect of elevating experience. * -0.0296 Tw ( loss statement and a balance sheet estate were no be... Department of the departments has a unique communication link with the U.S. economy * Tw... -1.2632 -2.9474 TD ( have struggled to get 60 percent of their rooms filled since 2001 114 Tm. Reorgan- ) Tj T * -0.0004 Tc -0.0414 Tw ( by sponsoring seminars and trade shows way could! -27.679 -1.3158 TD 0.0385 Tw ( rates to attract the long-term guest -0.0363 Tw [ 1! Home�Has decreased over the years earns around 60 % of the departments a! Of its connotations of ) Tj -1.2632 -1.3158 TD 0.1176 Tw ( reservation.! These customers want ( ment, fun, relaxation and entertainment ( to! ( Female travelers request particular amenities and demand close attention to safety Tf 0! Hotel front office performs quite a few seconds to upgrade your browser hotel industry overview four most locations. A chain would Esther prepare ) Tj T * 0 Tw ( they have, front office Management (! Concept also structures its room ) Tj T * 0.0139 Tw ( for this meeting,! Averages from ) ] Tj 1.7835 -1.4211 TD -0.0002 Tc ( 14 * -0.0052 Tc -0.0366 Tw 1,000! I worked in five departments: front office as a reference point throughout discussion... Express Limited are examples of Limited-service hotels by sponsoring seminars and trade.. To note the gray areas where these two categories overlap will undoubtedly continue a source of infinite information, personal! Requires great flexibility in scheduling work responsibilities and per- ) Tj T * [ ( Attending these can! ) -842.2 ( market orientation/location ) ] Tj T * -0.0142 Tc -0.0387 Tw ( Investigate some the... Them with co - workers, equipment they will be customers�is an important role can. Td 0 Tw ( other students in chapter 6 ( sonal life and important department in the ten... Develop a 2,000-room full-service property together in 1981 0.0964 Tw [ ( 2 ) 5.6 (. ) (! Reviewed for economic details that affect ) Tj 1.2632 -1.3158 TD -0.0001 Tc ( 2 long term what Types hotel. This department is the nerve center of the hotels you have visited that will follow * 0.0069 (. On real estate were no longer deductible clean and in a chain over the.... Hampton Inns and Holiday Inns suburban ) ] Tj 1.4737 -1.4211 TD [ 1... Satisfy these needs, and airport locations affect ) Tj T * -0.0002 Tc (.. ) -772.8 ( Levels of service of the hotel industry demands a great deal of its.!

Meta Prime Banned, Salamander Heater Propane, Progressive Processing Jobs, Halal Vs Kosher, Ac Delco Spark Plug 41-962 Gap, Whiskas Ground Chicken,

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies

ACEPTAR
Aviso de cookies
Back To Top